Population health, occupational safety, mobility and productivity are great manifestations of an organization’s core values and its true commitment to the workplace’s most important asset: people. A cohesive, end to-end approach that is driven by employee care, advocacy and focus on successful clinical outcomes is key to improving experience, engagement as well as minimizing future losses.
An organization’s true care values can be demonstrated by the deployment of occupational health and safety management systems, and wellness programs that can proactively prevent an injury from happening, while also improving overall personal health. An effective system would be a leader-led response model, with integrated processes and platforms that are driven by data, transparency, and visibility. For the system to be successful, it should be enabled with technology solutions that systematically assess root causes of workplace injuries to help in implementing appropriate corrective actions. A comprehensive post-injury reporting and management process, providing individual care and showing empathy are crucial components of the process. The inclusion of these components in an organization’s occupational health and safety system can improve the expected outcomes, increase future productivity and lower ultimate losses. Integrated technology solutions and agile management platforms can greatly aid in achieving these objectives.
Empowering employees to quickly self-report any occupational injuries and providing access to occupational clinical nurses are integral to the success of an Active Care Model
Empowering employees to quickly self-report any occupational injuries and providing access to occupational clinical nurses are integral to the success of an Active Care Model. Immediate access to occupational clinical nurses can provide empathy, documented intake of the injury cause and nature, timely evaluation and proper triage. This process can accelerate the access to quality care. When applicable, the availability and immediate offer of telehealth technology solutions will connect the injured employee to specialized occupational healthcare providers for initial evaluation, potential diagnosis and clinical follow up as needed. Providing transportation solutions for injured employees for initial and follow-up treatment visits, supported by technology platforms as part of the case management process can also improve adherence to treatment protocols and outcomes.
Another core component of the Active Care Model is the availability of an end-to-end absence management program that includes opportunities for modified duty, or partial work accommodations when clinically applicable. The provision of these accommodations can improve engagement, minimize lost workdays, increase productivity and enhance the overall health outcome. Most successful results are delivered via technology solutions that coordinate case intake, case evaluation, multi-business partners’ access and support, and empower employees to be engaged proactively throughout the process.
The Active Care Model can be further enhanced when employers deploy advocacy support. The advocacy support is provided by a specialized group that can connect with the injured employee to show empathy, provide 24/7 support and drive adherence to treatment plans via proactive care coordination as required. The group also helps the employee navigate through worker compensation and disability guidelines. Most importantly, the advocacy group’s main objective is to advocate for the injured employee throughout the organization’s relevant departments. Its main role is to support the employee during the process in addressing compensation questions, return to work policies and available health resources. Providing such advocacy and relief can positively enhance outcomes. Technology integrated platforms, and collaborative industry partnerships can support and streamline delivering such a care model.
Implementing an Active Care Model with a holistic view of how best to prevent an injury, improve personal health, facilitate access to quality care, provide return-to-work solutions, managed by occupational health experts, led by a culture of care and advocacy and supported via technology solutions for better efficiency and seamless delivery will improve employee satisfaction, productivity and lower healthcare costs.